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Open Tickets
active vulnerabilities
Critical Open
SLA: 7 days
High Open
SLA: 30 days
SLA Breached
of open tickets
SLA Warning
≥75% of SLA used
90-Day Ticket Trend
Daily opened vs closed (7-day rolling avg)
Open by Priority
Current open ticket distribution
SLA Status — Open Tickets
On track / warning / breached by priority
Top 8 Software by Open Tickets
Most affected software right now
Closed (90d)
resolved tickets
SLA Met
within SLA limit
SLA Breached
exceeded SLA limit
SLA Met Rate
of closed tickets
SLA Compliance by Priority
Met vs breached count per severity
Avg Resolution Time vs SLA Limit
Days to resolve — red bars exceed SLA
Closed Tickets
Key Priority Summary Software Assignee Resolved Days Taken SLA Limit Result
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Unique Software
affected categories
Most Affected
Most Breached
Categories w/ Breach
have SLA violations
Open Tickets by Software
All categories — click a bar or card to drill down
Software Categories
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Key Priority Summary Status Assignee Age SLA
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Select a software from the list